Terms and Conditions
About the Products
Since almost all our products are made by hand, they vary in shape, size, color, glazing.
Please consider the photos and the size noted as a guide at the point of purchase.
Items are made available both online & in-store at the same time. Please understand that there are occasions where we may notify you regarding the availability of an item.
If an item you want is listed as "out of stock" please contact us. Our artists can handle individual and custom orders. Please note that special orders may take around 2 extra months to prepare.
Orders shipped to outside of Japan are not charged Japanese consumption tax(VAT).
Your package might be subject to local import duties, VAT or tariffs. Payment of such tax is the responsibility of the recipient and is usually collected upon delivery. Please check with your local customs office or delivery provider for information before an order.
- Shopify Payment / PayPal -
We accept a payment via PayPal. You don't need to have a PayPal account, you can check out as a guest and continue as a standard credit card transaction. (MasterCard / VISA / AmericanExpress / JCB)
- EMS (International Shipping)
Items will be shipped within 1-3 buisiness days by Express Mail Service (EMS) of Japan Post with insurance & tracking number. All orders can be tracked at the EMS website. Rates depend on weight and destination of a package.
- Yamato Transport (Domestic)
Items will be shipped within 1-3 buisiness days by Yamato Transport with insurance & tracking number. All orders can be tracked at the Yamato website.
Rates depend on destination.
Although items are carefully wrapped and packaged and highly unlikely to break in transit, we will add insurance for each package in case of unfortunate accidents (a damage or loss). In such case we may ask your support (requesting a damage report for a shipping provider) for a insurance claim.
Our Return Policy lasts 7 days.
We do not accept any returns or exchanges after 7 days since the day the item was delivered.
Return / Exchanges
We do not accept any returns or exchanges unless the item you purchased is defective.
If you have received a defective item, please contact us at info(at)toutou-kurasniki.jp include the details and a picture to proof the defective item. If the return is accepted, we will email you the return address.
Please understand that shipping charges including import taxes must be paid by you. We will not refund any shipping charges or import taxes.
Depending on where you live, the item may take more time for your exchanged product to reach its destination.
When damage occurs
The buyer will receive a full refund if item is returned within 7 days after it's received. As items are one of a kind, ordering a replacement may be possible, but might take time to produce.
In such case we may ask your support (requesting a damage report for a shipping provider) for a insurance claim.
1. Definition of Personal Information
The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).
2. Collecting Personal Information
We may collect information of customers in the event that they purchase our products or that they contact us for inquiries.
For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner.
We collect the following personal information from you:
c) Telephone number
d) E-mail address
f) Shipping destination information
g) Shopping record with us and details
h) Information that, when combined with above-mentioned items, will eneble us to identify the specific individual.
3. Using Personal Information
We collect personal information from our customers for the following purposes:
a) Order confirmation and reference
b) Shipping confirmation and reference
c) Replying inquiries
We never disclose personal information to any third party wihtout your consent except the following cases:
a) Cases in which the handling of personal information is based on laws and regulations, and which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations
b) Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
c) Cases in which the personal information is exchanged and shared among affiliates of the company which runs the Shop.
4. Security Control Measures for Personal Information
Personal information collected from customers shall be securely managed by the Service Provider under reasonable, organizational, physical, personal and technical measures, and the Shop shall handle the information in such a manner that complies with related laws and regulations in an endeavor to prevent risks such as illegal intrusion, loss, falsification or leakage.
5. Correction and Deletion of Personal Information
If you need to correct or delete your personal information, please write us from the e-mail address below.
If you are a registered member of this site, you can edit the information under 'My Account' of this website.
6. Use of cookie files
We may use cookie files to enhance the use of our Web site.Cookie files do not contain information that can be used to identify you, and therefore your privacy will not be invaded.
If you choose so, you can modify the settings of your Web browser to determine if and how a cookie will be accepted.
*A 'cookie' is a small text file placed on your computer's har' drive by our Web page server.
7. Use of SSL
For entering information, we use SSL (Secure Sockets Layer) technology to secure personal information and to prevent the data from being intercepted or falsified.
*SSL is a protocol that encripts data and protects it from wiretapping and falsification. Using SSL you can send information much safer.
8. Contact Information
9. Changes to Privacy Policies
When it is deemed necessary, we may make changes to the Personal Information, Purpose of its Use or Privacy Policies sections of this webpage without prior notice and consider it to be an official announcement to you.